Frequently Asked Questions

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How long have you been knitting?

I learned to knit when I was a young child, taught by my paternal grandmother. She used a technique close to traditional lever knitting, which I just couldn't get comfortable with so I had a pause and crocheted for a while instead. As an adult, I picked knitting up again and discovered continental-style knitting, which works much better for me. So overall, a really long time but not seriously until about 2018.

I'm a beginner, can I knit your patterns?

Absolutely! There is nothing about knitting that you can't do - I fundamentally believe that there is nothing 'too hard' about any knitting techniques, you just might need to try a bit to learn what works for you.

I try to write my patterns with a little bit of context for newer knitters, without constantly holding your hand.

What's your design style?

The photos of each design will probably tell you more than I can here but I'll give it a go! My design style is always changing but as a rule I like to create things that have a bit of interest, but are practical knits that will get a lot of wear and hopefully last you years and years if they're cared for.

Can I sell my finished knits made with your patterns?

Unfortunately not, please do not sell any items made using my patterns for profit, as these designs are my Intellectual Property.

Privacy Policy

In summary

I have to collect some of your information when you buy things or sign up for a test knit. I promise to store that information in a secure way and never to share it with anyone else without your consent.

The data controller (that's me)

Meri Wilson is the controller and responsible for your personal data. My contact details are:

ciao@meridittlemakes.com

For all data matters please contact Meri Wilson via the email above.

Third party links

This website may include links to third-party websites, plugins and applications. Clicking on those links or enabling those connections may allow third-parties to collect or share data about you - we do not control these third websites and are not responsible for their privacy statements. When you leave the Roots+Stitches website, we encourage you to read their individual privacy notes.

What data do I collect about you?

We may collect, use, store and transfer different kinds of personally identifiable data about you which can be grouped as follows:

Identity dataFirst name, Last name

Contact dataEmail address, Telephone number

Location DataIP address, Country of residence, Billing address

We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. This data may be derived from your personal data but is not considered personal data in law - as it does not directly or indirectly reveal your identity.

We don't collect any Specific Categories of Personal Data about you, and we don't collect any information about Criminal Convictions and offences. Please note that this website is not in any way intended for children, nor do we knowingly collect data relating to children.

Failure to provide personal data

If we need to collect your personal data under the terms of a contract and you fail to provide it when requested, we may not be able to perform the contract we have / are trying to enter into with you. For example, to provide goods and services. In this case we may have to cancel delivery of a product or service you may have requested from us, but we will notify you in this case.

How do we collect your data?

We collect data in the following ways:

When you sign up to my newsletter or as a test knitter
When you purchase anything through my web store
When you request an estimate via email
When you request information directly via email

How do we use your data?

Performance of contract

This means processing your data, where it is necessary, for the performance of a contract to which you are a party. Or to take steps at your request before entering into such a contract.

Legitimate interest

This means the interest of our business in conducting / managing the business to give you the best possible service, and the most secure experience. We ensure we consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interest. We will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise permitted or obliged to by law).

When you have consented

This means you have opted to receive emails by signing up and checking the opt into emails box, or have provided us with your personal data directly granting permission in an email.

What do we use it for?

Below are the ways in which we are using your data, and the legal basis for its use:

Via email - for the performance of a contract with you
To send marketing information via email - with your consent via the mailing list opt in box
Via our website - to monitor and improve the quality and efficacy or our website platform. This is classed as Legitimate Interest.

Marketing and Opting Out

We will always try to provide you with choices with regard to our marketing. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message that has been sent to you or by contacting us directly at ciao@meridittlemakes.com

When you do opt out of receiving these marketing messages this will not apply to the personal data provided to us as a result of a product or service purchase.

Who do we share your data with?

We may sometimes share your data with external third parties, such as:

Contractors, suppliers or freelancers engaged by us to enable us to complete work on a project or contract.
Professional advisors acting as processors, including accountants.
HM Revenue and Customs, regulators and other authorities acting as processors based in the UK, who may require reporting of processing activities in certain circumstances.
Business tools we use to run our business in which case they act as the Data Controller (see next section)

We require all third parties to respect the security of your personal data and to treat it in accordance with UK law. We do not allow these service providers to use your personal data for their own purposes and we only permit them to process your personal data for specified purposes and in accordance with our instruction. If you would like more information on the third parties we use and their policies, please email us at ciao@meridittlemakes.com

Third party business tools we use

The below list may process your personal data for the reasons given above.

Wix

to host and run our website
to collect subscriptions
They collect: Name, email, billing details

Posthog

to collect data that will improve our website services
They collect: Your location, IP address

Stripe

To take payments via our signup form
They collect: Name, email, card details, billing address

Gmail / Google Studio

To answer your enquiries and track test knits
They collect: Name, email

Instagram

To answer your enquiries via the Direct Message part of the app
They collect: Name, email

Data retention

We will only retain your personal data for as long as it is necessary for us to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for your personal data, we take into consideration the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we have processed your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your legal rights

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which I hold about you
The right to request that I correct any personal data if it is found to be inaccurate or out of date
The right to request your personal data is erased where it is no longer necessary to retain such data
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;
The right to request that I provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where my processing is based on consent or is necessary for the performance of my contract with you or where I process your data by automated means
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request that a restriction is placed on further processing of your data
The right to object to my processing of your personal data, where applicable i.e. where processing is based on my legitimate interests (or in performance of a task in the public interest/exercise of official authority), direct marketing or processing for the purposes of scientific/historical research and statistics.

If you wish to exercise any of the rights set out above, please contact us directly via ciao@meridittlemakes.com

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response to you.

Time limit to respond

We will try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests of us. In this case, we will notify you and keep you updated on our progress.

Changes to this notice and your duty to inform us of changes

This version of the Meridittle Makes Privacy Policy was last updated on January 13th 2023.

Please keep us informed if your personal data changes during your relationship with Meridittle Makes. It is important that the personal data we hold about you is accurate and also current.

Queries, requests or concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and Meridittle Makes, please in the first instance contact the data controller Meri at ciao@meridittlemakes.com

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.